General FAQ

What are your hours of operation?

Due to time differences of customer location and us, We are open 7 days a week, 365 days and 24 hrs.

Shipping FAQ

What days we will received the shipment?

We send shipments everyday. We will arrange the best schedule & routes for shipment arrival depending on our customers request. Most of our regulars customers set their day for shipment arrival each week.

How is the airline space availability?

Sometime we do encounter difficulty of getting space confirmation from airlines.

But we will try our best to send the shipment as soon as possible. For us that the sooner shipment sent than the sooner we will received the next order.

How the fish packed?

All of our fishes will be shipped with fresh sea water.

Fishes are packed in heavy duty polyethylene bags custom made for each item to insure safe arrival. In addition, most of our bags utilize newspaper liners to further reduce fish stress. Each bag is filled with fresh saltwater (not the water from the collection containers) and pure oxygen is added for fish respiration. Boxes are requested to be shipped on the carrier’s container with proper temperatures along shipping routes. We use Styrofoam inner boxes and corrugated outer cartons for all shipments.

How should we acclimate our fish and inverts upon arrival?

We recommend that boxes should be opened and fish be acclimated in low light to reduce fish stress. For most species, bags should be floated for 20 -30 minutes in the tanks that will house them to compensate for water temperature differences. However, if there is any indication that the water has fouled, it is recommended that the bag is floated for no more than 15 minutes and the inhabitant should immediately be released to clean water. It is always recommended that you have an idea of the Salinity and pH of the water used for shipping. This will allow you to adjust your system as necessary. Drastic changes in water quality greatly reduce survivability. For sensitive species, such as starfish and ornamental shrimp we recommend drip acclimation; a process in which water from the system is slowly dripped into the bag. This precaution allows the organism to slowly adjust to the change in water conditions.

Purchasing FAQ

How to place an order?

Order can be placed by e-mail. For placing the order will be easier by filling up the order from our current stock list available.

What are your minimum purchase requirements?

Due to other charges applied for a shipment, We require a minimum order of 100 kgs which is approximately 8 boxes of fishes or 6 boxes of corals for best reasonable landed cost of each items.

How do the payment made?

payment can be made by Wire Transfer or Western union.

What is your guarantee for live arrival?

We offer 100% live arrival on direct commercial airport to airport flights only. All other methods of transportation are evaluated on a case by case based with a maximum of 50% credit. All mortality claims should be made by the next business day by the picture and are issued as a credit memo to be applied to the next purchase. Credit memos must be applied within 30 days.

How about your quality & constancy?

We strive to be the best exporter at quality & constancy.

We carefully select and train many of our exclusive overseas suppliers. Once the fish are in our holding facilities, they go through vigorous quality control to assure perfect specimen before they are shipped. Having exclusive suppliers means we will always have more fish than most other exporters. We monitor our fish regularly and use this information to determine what fish to buy from which suppliers (if the species are available from several different suppliers). We strive to bring in only the strongest fish from each supplier. We take special care in our packing and we train our crew to pack as tight as possible to reduce your freight cost.